Shipping Policy

1. Shipping Coverage

We currently ship ClickQu accessories and merchandise across Australia. International shipping is not available at this time.

2. Processing Time

• Orders are typically processed within 3-5 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Delivery Time

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5-10 business days	Calculated at checkout
Express Shipping	2-5 business days	Additional charges apply

Delivery times may vary based on location, weather conditions, and courier delays.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your location and selected shipping method.
• Free shipping may be available for orders over a certain amount (check our promotions for updates).

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment using the provided link.

6. Shipping Delays & Issues

• While we strive to deliver orders on time, delays due to weather, courier issues, or high-demand periods may occur.
• If your order is delayed beyond the estimated time, please contact us at shop@xpeng.com.au 

7. Damaged or Lost Shipments

• If your package arrives damaged, please take photos and contact us within 48 hours of delivery.
• If your package is lost, we will work with the courier to resolve the issue.

8. Address Accuracy

• Please ensure your shipping address is correct before placing an order.
• We are not responsible for lost packages due to incorrect addresses.

9. Returns & Refunds

• Refer to our Return Policy for details on returns and refunds related to shipping issues.

For any shipping-related questions, feel free to contact us at info@clickqu.com.au